Terms & Conditions
Welcome to FreshPick! By accessing or using our website (freshpick.com.au), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. General Information
FreshPick is an online platform providing fresh fruits, vegetables, and grocery products to customers in Australia. By placing an order through our website, you agree to the terms outlined below.
2. Products & Pricing
- All prices listed on our website are in Australian Dollars (AUD) and include applicable taxes.
- Prices displayed are approximate and may vary slightly based on final product weight and availability.
- We strive to keep product information accurate but cannot guarantee availability of all items at all times.
3. Orders
- Orders can be placed without creating an account (guest checkout).
- Orders are subject to acceptance and availability. We reserve the right to cancel any order at our discretion.
- Upon placing an order, you will receive an order confirmation email with order details.
4. Payment
- Currently, we offer Cash on Delivery (COD) as the primary payment method.
- Full payment is due at the time of delivery.
5. Delivery
- We offer local delivery services within designated areas in Australia.
- Delivery times are provided as estimates and may be affected by traffic, weather, or other unforeseen circumstances.
- Customers are responsible for providing accurate delivery information. Failed deliveries due to incorrect details may incur additional charges.
6. Cancellations & Refunds
- Orders can be cancelled within 1 hour of placing the order by contacting us directly.
- If you receive a damaged or incorrect product, please notify us within 24 hours for a replacement or refund.
- Refunds or replacements will not be provided for customer mistakes or change of mind after delivery.
7. Website Usage
- You agree not to misuse the website or engage in fraudulent activities.
- All content on freshpick.com.au, including images and text, is owned by FreshPick and cannot be used without permission.
8. Privacy Policy
We value your privacy. All personal information is handled in accordance with our Privacy Policy.
9. Changes to Terms
FreshPick reserves the right to modify these Terms & Conditions at any time. Updated terms will be posted on this page.
10. Contact Information
If you have any questions about these Terms & Conditions, please contact us at:
Email: support@freshpick.com.au
Phone: +61 405 345 600
Website: https://freshpick.com.au
Thank you for choosing FreshPick!