Privacy Policy
Welcome to FreshPick (https://freshpick.com.au). We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
- Personal Information: such as your name, email address, phone number, and delivery address.
- Order Information: details of the products you order and any additional notes you provide during checkout.
- Technical Information: including IP address, browser type, and device information for website performance and security purposes.
2. How We Use Your Information
We use the information collected for the following purposes:
- To process and deliver your orders.
- To provide you with order updates via email or SMS.
- To improve our website functionality and customer experience.
- To respond to your inquiries and provide customer support.
- To comply with legal obligations.
3. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. Your data is shared only with:
- Our internal team to process your orders and provide customer service.
- Trusted third-party services (such as couriers) necessary for order fulfillment.
- Regulatory bodies if required by law.
4. Data Security
We use industry-standard security measures, including SSL encryption, to protect your personal data. All payment information is processed securely, and we do not store sensitive payment details.
5. Your Rights
You have the right to access, correct, or request the deletion of your personal information. To make such a request, please contact us using the details below.
6. Cookies
Our website uses cookies to enhance your browsing experience and track website performance. You can choose to disable cookies through your browser settings.
7. Contact Information
If you have any questions about our Privacy Policy, please contact us at:
Email: support@freshpick.com.au
Phone: +61405 345 600
8. Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
Effective Date: July 2025